Mobile access to electronic health records, clinical apps, staff communications, and data capture capabilities are vital in today’s healthcare environments. But it’s a big challenge to deliver all of this in a way that’s user-friendly, meets clinical needs, and is relatively easy for IT to manage.
Fortunately, with the right partner you can build out a successful clinical mobility program that makes it easy to deploy, manage, support, and maintain your mobile devices. You can deploy mobile technologies and solutions that deliver exactly what your clinicians need while keeping everything simpler and easier for IT to manage, track and support.
At SMG3Rx, we develop and deliver clinical mobile solutions for many leading hospitals and healthcare systems, and there are five keys that help us do this successfully.
First, you need to focus on what your clinicians need and build your entire program to deliver it. This is how Amazon conquered the world of online retail and logistics. As its founder and CEO Jeff Bezos once explained, “We start with the customer and we work backward. We build whatever technology we need to service the customer.”
In healthcare, you should take the same approach. Start with your clinicians and work backward. Clinicians need mobile technologies that give them fast and easy access to your EHR, communications, and all the mobile apps and tools they need—in a simple, reliable, and easy-to-use solution. This helps them deliver better care, spend more time with patients, and do it all more efficiently. That’s what every healthcare organization wants.
Clinicians need to communicate and collaborate in real time through voice, text, push-to-talk, and PBX phone communications. At SMG3Rx, we do this by using Zebra healthcare mobile devices and Zebra Workcloud Communication to provide all these communications through a single device.
Workcloud Communication turns Zebra healthcare mobile devices into all-in-one communication solutions, with voice, secure texting, push-to-talk, emergency calling, duress features, locating services, and PBX phone line access—all available in one place.
By unifying communications and accessing them through a single device, clinicians can respond to patients faster, quickly locate and contact the right staff, and get essential and qualified caregivers onto the scene. They can also improve their own safety by being able to access duress features, emergency calls, and location services to see where everyone is and quickly contact them if needed.
Additionally, Zebra Workcloud Communication is designed with shared device environments and different user access levels and privileges in mind. Users can securely sign into the device and get access to the right personalized communication options and settings based on their unique profile. Make sure you’re using this kind of all-in-one approach in your clinical mobility program.
One of the biggest complaints in healthcare is that there are so many logins and passwords to access all the apps and systems that clinicians need. This slows down everything and causes major delays when they need to log in.
This is why we partner with Imprivata, one of the healthcare industry’s leading developers of single sign-on solutions. Imprivata’s OneSign provides enterprise-grade single sign-on plus virtual desktop access with a no-click access method that’s incredibly fast but powerfully secure.
With OneSign, there’s no need for repetitive, manual logins or remembering a whole list of unique passwords. Clinicians just tap their identity badge to a mobile device, shared workstation, or virtual desktop, and OneSign securely and automatically logs them in and stores their credentials. Once they sign on, they never have to enter credentials again, and once they’re done, they can simply tap out with their badge.
In real-world tests, OneSign saves healthcare providers up to 45 minutes per shift by eliminating unnecessary logins. It also works with every major EHR, is a HIPAA-compliant solution, and is available as an on-premises or cloud application to be used with users of any device, anywhere.
You can load all the right tools onto your mobile devices and deliver them with single sign-on convenience, but if your devices can’t handle the workload or your environment, it’s disastrous. This is why we use Zebra devices in the clinical mobility program that we provide to our healthcare clients.
Zebra’s devices are purpose-built for healthcare and are known worldwide for their uncompromising quality and reliability. They’re built with the latest octa-core processors, memory chips, long-life battery technology, Wi-Fi 6, 5G, and Bluetooth wireless connectivity. They’re able to handle the most resource-intensive apps, provide faster and more reliable connections, and handle the long shifts and fierce multi-tasking of healthcare providers.
Zebra devices are also incredibly durable. They’re built with military-grade drop and tumble specs, shatter-resistant Corning® Gorilla Glass® displays, and medical-grade plastics that withstand repeated disinfecting and cleaning. This means they cost far less to maintain.
Zebra devices are also available with built-in enterprise-grade barcode scanning and data capture, so clinicians can scan barcodes with far better speed, accuracy and reliability than using a smartphone camera.
Additionally, with SMG3Rx’s EDGE PinPoint powered by Zebra Device Tracker, you can quickly and easily find any misplaced device with map-based locating and real-time proximity indicators. In fact, if you use Bluetooth® LE batteries, you can even locate a device after it has powered off.
If you want mobile reliability and stability, take complete ownership of your mobile devices with SMG3Rx EDGE and Zebra.
At SMG3Rx, we’re big believers in making things as easy as possible for IT. That’s why we built a completely turnkey clinical mobility platform and managed services program called SMG3Rx’s EDGE.
It’s an all-in-one solution designed with clinical workflows and user experiences at the forefront, but it’s delivered through one platform and managed services program to make everything easier for IT.
It provides everything clinicians need, including:
But it also provides what IT teams need, including:
We provide all of this through one turnkey platform and managed services program, with zero downtime or support calls during device deployment or configuration, 99.9% uptime once your rollout is complete, and zero lost devices or replacement costs.
If you’re looking to create a highly successful clinical mobility program, then take your first step toward superior clinical mobility with SMG3Rx’s EDGE: a comprehensive clinical mobile device platform.
To schedule a discovery call on how to build a successful clinical mobility program, or to learn more about our managed services platform and program for healthcare, Schedule a Needs Assessment or give us a call today.